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Nondiscrimination Notice & Interpreter Services

Steward Health Care complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability. Steward Health Care does not exclude people or treat them differently because of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability.

Steward Health Care provides, free of charge:

  • Aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
  • Written information in other formats  (large print, audio, accessible electronic formats, other formats)
  • Language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need any of these services, please contact Carla Fogaren RN,  QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator.   She can be reached by telephone at 1-855-271-1346. Relay-line-operator-assisted support is available for individuals who are deaf or hard of hearing by dialing 711 from within Massachusetts or 1-800-439-0183 from anywhere else.

If you believe that Steward Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with in person Ms. Fogaren at or by mail to:

Carla Fogaren RN, QMI System Director of Diversity, Interpreters, ADA/504 and Section 1557 Coordinator
30 Perwal Street
HR Suite 339
Westwood, MA 02090

You can also file a grievance with Ms. Fogaren by email to [email protected] If you need help filing a grievance, Ms. Fogaren is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal — available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf — or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building, Washington, DC 20201
1–800–868–1019, 800–537–7697 (TDD).

Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html

Addressing Health Care Disparities Through Cultural Competence

Many patients need to receive health care services in languages other than English. At Steward, we are dedicated to ensuring that all our patients can freely communicate with their health care providers at all times.

Steward has resources available at each of our hospitals to facilitate communication between our providers and their Limited English Proficiency (LEP) patients. As a community-based accountable care organization, our interpreters are well versed in the top languages of the communities we serve and sensitive to their specific needs. We also provide access to trained medical interpreters via telephone and remote video interpretation to ensure that we can support more than 200 languages and dialects for both scheduled and unscheduled appointments 24 hours a day. Our technology includes support for American Sign Language when in-person interpreters are unavailable.

Our interpreters are experts at helping patients navigate their health care experiences and ensuring that their cultural traditions are respected. We also offer a number of educational support services directly to LEP patients in their preferred languages. We are proud to have a diverse, experienced team of professionals to ensure our patients and providers have their language and cultural access needs promptly served. 

Steward’s predecessor, Caritas Christi Health Care, strongly advocated for the 2001 Massachusetts Emergency Room Interpreter Law and similar initiatives with the understanding that improved language access is a win-win for health care providers and the communities they serve. Caritas was also the founding member of the Forum On the Coordination of Interpreter Services (FOCIS), a medical interpreter leadership association promoting best practices in Massachusetts. Steward Health Care remains committed to the mission of providing a consistent standard of care for all patients in their preferred language(s) regardless of circumstance.

Albanian - Shqip
Flisni shqip? Ne do t’ju sigurojm një përkthyes pa asnjë kosto personale për ju.

ةبيرعلا ةغللا - Arabic

كيلع ةفلكت يأ نودب اًيروف اًمجرتم كل رفون فوس ؟ةيبرعلا ةغللا ثدحتت له

Brazil-Portuguese - Português

Você fala português? Nós lhe forneceremos um interprete, sem nenhum custo adicional.

Cambodian - ភាសាខ្មែរ
តើអ្នកនិយាយភាសាខ្មែរដែរទេ? យើងខ្ញុំនឹងផ្តល់ជូនអ្នកបកប្រែភាសាដោយ ឥតគិតថ្លៃផ្ទាល់ខ្លួនដល់អ្នក។

Cantonese - 粵語
您講粵語嗎?我們將免費為您提供翻譯。

Cape Verdean Creole - Kriolu di Kabuverdi

Bo ta papia Kriolu di Kabuverdi? No ta ranja-bu un tradutor di grasa.

German
Sprechen Sie Deutsch? Wir stellen Ihnen unentgeltlich einen Dolmetscher zur Verfügung.

Greek - Ελληνικά

Μιλάτε ελληνικά; Θα σας παρέχουμε ένα διερμηνέα χωρίς καμία οικονομική επιβάρυνση για εσάς.

Haitian Creole - Kreyòl Ayisyen

Èske ou pale Kreyòl Ayisyen? N ap ba ou yon entèprèt gratis.

Italian - Italiano

Parla italiano? Le forniremo gratuitamente un interprete.

Mandarin - 中文
您讲国语吗?我们将免费为您提供翻译。

Pennsylvania Dutch – Deitsch
Kannscht du Deitsch schwetze? Wann du duscht, kenne mer dich en Interpreter griege as dich nix koschte zellt.

Polish - Polski

Czy mówisz po polsku? Zapewnimy bezpłatną pomoc tłumacza.

Portuguese - Português

Fala Português? Vamos oferecer-lhe um intérprete gratuito.

Russian - Русский

Вы говорите по-русски? Мы абсолютно бесплатно предоставим вам переводчика.

Spanish - Español

¿Habla español? Le proporcionaremos un intérprete sin costo alguno para usted.

Vietnamese - Tiếng Việt

Quý vị nói được tiếng Việt không? Chúng tôi sẽ cung cấp một thông dịch viên miễn phí cho quý vị.

Below is the contact information for the Steward hospitals should you need an interpreter.

Arizona
Mountain Vista Medical Center 480-358-6180
St. Luke's Medical Center 602-251-8331
St. Luke's Behavioral Health  602-251-8808
Tempte St. Luke's 602-251-8331

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-367-8939.

Arkansas
Wadley Regional Medical Center at Hope 903-798-8086

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-735-2989.

Florida:
Melbourne Regional Medical Center 321-752-1200 
Rockledge Regional Medical Center 321-636-2211    
Sebastian River Medical 772-589-3186   

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-955-8771.

Louisiana

Glenwood Regional Medical Center 318-329-4555

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-846-5277.

Massachusetts:
Carney Hospital 617-506-4804
Morton Hospital 508-828-7083
Good Samaritan Medical Center 508-427-3023
St Elizabeth’s Medical Center 617-789-2331
Norwood Hospital 781-375-3197
Saint Anne’s Hospital 508-235-5234
Nashoba Valley Medical Center 781-375-3197
Holy Family Hospital 978-659-6065
New England Sinai Hospital 508-427-3230

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346

Ohio:
Trumbull Regional Medical Center330-841-9011
Hillside Rehabilitation 330-841-3700

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-750-0750.

Pennsylvania:
Sharon Regional 724-983-3911
Easton Hospital 610-250-4000 

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 724-983-3905.

Texas
The Medical Center Southeast Texas (& Beaumont) 409-853-5599
Odessa Regional Medical Center 432-852-8086
Southwest General Hospital 210-921-3580
St. Joseph Medical Center 713-156-5006
Wadley Regional Medical Center 903-798-8086

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 800-735-2989 .

Utah
Davis Hospital & Medical Center 801-807-7580
Jordan Valley Medical Center (& West Valley Campus) 801-562-4225
Mountain Point Medical Center 801-562-4225
Salt Lake Regional Medical Center 801-350-4656

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 888-346-3162 .

 

If you use a TTY, please dial 711 to reach your state's Telecommunications Relay Service system to call us at 1-855-271-1346

 

carla fogarenCarla Fogaren
System Director, Diversity Initiatives and Interpreter Services

Carla Fogaren, RN is the System Director of Diversity Initiatives and Interpreter Services for Steward Health Care. She also serves as Steward's Americans with Disabilities Act (ADA) Compliance Officer. Born to Portuguese-speaking parents in Angola and raised in South Africa, Carla moved to Massachusetts with her family as a teenager. She is well versed in many languages with English being her fourth. Prior to assuming her current role, Carla spent more than 20 years building interpreter, community outreach and mission resources at Good Samaritan Medical Center in Brockton. Carla can be reached at 781-375-3197 or [email protected].

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