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Norwood Hospital Maternity FAQs

Norwood Hospital Maternity FAQ'sHow do I prepare for the arrival of my baby?
At Norwood Hospital’s Small Miracles Maternity Unit, an important part of our personalized patient experience is education and support before and after childbirth.  Many classes are offered to help parents know what to expect, prepare for your baby’s arrival and be ready for him/her at home.

Where can I find more information about my pregnancy and preparing for childbirth?
Norwood Hospital nurses also offer Stork Support, an e-mail program, beginning in the seventh month of your pregnancy. The program offers useful information for your last trimester and introduces you to some of the nurses who will be caring for you.  Your obstetrician’s office has the details.

Can I tour the facilities?
Tours of Norwood Hospital’s Small Miracles Maternity Unit can be scheduled prior to your due date. We encourage you and your support person to take a tour by your 34th week of pregnancy. The tour will give you a first hand look at the services and facilities we offer. To schedule a tour, call 781-278-6402.   You may also take a virtual tour of our facility by clicking here.

What if my pregnancy is high-risk?
We also maintain a partnership with Children’s Hospital Boston, which provides our pediatric patients with access to the most advanced treatment available. Patients have access to in-house Children’s Hospital Boston pediatricians around the clock, seven days a week. Maternal/fetal specialists from St. Elizabeth’s Medical Center, visit patients weekly at our obstetrical offices. These visits provide convenience to our patients who require maternal/fetal medicine diagnostics and Level II ultrasounds. In the event that neonatal patients require the most critical care, they have access to clinical services at the Level III Neonatal Intensive Care Unit (NICU) at St. Elizabeth’s Medical Center in Boston. All of our mothers and babies receive special attention, but some require more advanced medical care. Our hospital is equipped to handle complications, including conditions such as multiple births, premature labor, gestational diabetes, or premature rupture of membranes.

If I have an urgent situation, who should I call?
If you have an urgent need, call your obstetrician’s main office phone number.  However, in the event of an emergency, call 911.

How do I choose a pediatrician?
Choosing the right doctor for your baby is  an important decision. You can ask your obstetrician for recommendations, call Steward® DoctorFinder at 800-488-5959 or click here to find a doctor in your area.

Here are some tips to help you choose the right pediatrician:

  • Start searching for a pediatrician before your baby is born to give yourself time to interview several doctors in person. Evaluate your doctor’s communication skills and bedside manner.
  • Consider the location of the pediatrician’s office. Do you want it close to home or work?
  • Find out the doctor’s office hours and how after-hours calls are handled.

How do I preregister?
To streamline your admission process, you should complete your hospital preregistration before your 32nd week of pregnancy. The pre-registration form is a required document for mothers planning a delivery at Norwood Hospital.  The form is easy to fill out and can be submitted to your obstetrician’s office. Click here to access the online pre-registration form.

How do I develop a labor and delivery plan?
A birth plan is a wish list that outlines what you’d prefer to have happen during your childbirth experience. Developing a plan will help you to carefully think through your choices and prepare you for the big day of delivery. Develop a list of questions to discuss with your doctor or midwife so that you can identify and record your preferences ahead of time. Birth plan options may range from medication, birthing equipment, noise level, vaccinations, to visitors during your labor and delivery. View a sample birth plan.

What are my birthing options?
We encourage natural comfort methods that you learn about in your childbirth preparation classes. Equipment such as birthing balls  is available to support your birth plan.  Also, extra support persons such as a birthing coach or doula are welcome.

What are my pain relief choices?
If you choose to receive pain relief, anesthesia such as epidurals are administered by our anesthesiologists who are available around-the-clock. Discuss pain control options with your doctor. This topic will be covered in detail during your childbirth preparation classes

What happens if I need to have a Caesarean birth?
If the need arises to deliver your baby surgically, our operating rooms are adjacent to our labor-delivery-recovery rooms. In most cases, your partner is permitted to join you in a Caesarean birth.

Who can be in the labor room with me?
To avoid interruption of medical care, we will allow no more than two support people to accompany you while in labor. We ask that other family or friends wait in the hospital’s Draper Lobby. The lobby receptionist will call the Small Miracles staff to see if the laboring patient can accept visitors. Generally, one support person is allowed during a Cesarean birth.

Besides my doctor, who will be caring for me?
From the time you arrive at Norwood Hospital’s Small Miracles Maternity Unit, professional, experienced nurses will care for you and make sure your needs are met.

Can my other child or children be with me in the room?
Discuss your wishes with your obstetrician. If he or she is in agreement, you may have the baby’s brothers and sisters in the room if they are age 12 or older. A responsible adult, other than your support person, who is sensitive to their needs, must remain with them at all times.

How soon will a pediatrician see my baby?
A Children’s Hospital pediatrician will check your baby within 24 hours of birth.

If I am in labor during regular hours, where should I go?
If you arrive at Norwood Hospital, between 6 a.m. and 8 p.m., enter through the rear entrance and register at the front desk.

If I am in labor after hours, where should I go?
If you arrive after 8 p.m., proceed to the emergency department entrance at the back of the hospital.  You will be registered and then escorted to the Small Miracles Maternity Unit where a labor nurse will greet you.

Where do I park?
The hospital parking lot is located at the back of the hospital. It is open 24 hours a day.  Your partner or support person may obtain a free parking pass.

How much does it cost to park?
Visitor parking is available 24 hours a day in the visitor parking lot located off Hoyle Street behind the hospital.  Parking is free for the first hour and $5.00 per day for more than one hour.

What do I bring to the hospital?
Remember to bring your photo identification and insurance card when you come to the hospital. It’s best to have two bags packed – a small one for labor and delivery and a larger one for you and the baby during your hospital stay.

Suggested items to pack for labor and delivery include:

·        Lip balm

·        Toothbrush and toothpaste

·        Socks

·        Snacks for support person

·        Massage tools

·        Robe and slippers

·        Pediatrician’s name and phone number

·        Extra pillows

·        Phone numbers for family and friends

The bag for you and your baby might include:

·        Personal care items and cosmetics

·        Nightgowns, robe and slippers

·        Underwear and nursing bras

·        Loose-fitting outfit to wear home

·        Outfit for the baby to wear home

Please leave valuables such as jewelry, credit cards and large amounts of cash at home. The hospital cannot be responsible for your personal belongings.

Be sure to have a properly installed car seat. Our staff is not trained to evaluate car seats or place your baby into them. On the day of your discharge, the person driving you and your baby home is responsible for having the car seat correctly installed and for placing your baby into it properly.

How long can I stay in the hospital?
The length of your stay in the hospital after your baby is born depends on your health and your specific insurance coverage. Generally, mothers stay 24 to 36 hours after a vaginal birth and 48 to 60 hours after a cesarean birth.

Are the postpartum rooms private?
We offer 18 private postpartum rooms in our unit.  There, you will have access to services including breastfeeding consultant and support, access to the Newborn Channel and baby care classes.

Is there Internet access?
Norwood Hospital offers free wireless service. 

Can I use my cell phone?
Cell phones can be used during your stay in your postpartum room. Each room has a phone for local calls at any time. A calling card is needed for long-distance calls. Friends and family may reach your room by calling the hospital’s main number at 781-769-4000 and then asking for your room.

How many visitors can I have in my postpartum room?
Your partner is welcome anytime throughout your stay. Grandparents and siblings can visit, any time, during the first 24 hours after birth. Other visitors may visit between 10 a.m. and 2 p.m. and 4 p.m. and 8 p.m.

Except for brothers and sisters of the new baby, no children under age 12 may visit. When siblings do visit, please ensure that they are not sick and have not been recently exposed to any contagious diseases. Another adult, other than you, must be present to supervise the siblings.

While we don’t recommend a specific number of visitors, we do encourage you to use this time to rest and learn to care for yourself and your new baby.  Also, we require that all visitors be healthy when they visit.

Can someone spend the night with me?
One adult may stay overnight with you, but the baby’s siblings are not allowed to spend the night. Meals are provided for patients and two free meals for your spouse or support person.  Guests may dine at the hospital’s cafeteria or coffee shop.

Can my baby “room in” with me?
Infants usually “room in” with their mothers during day and evening hours. Your baby may “room in” with you for as much time as you decide. When you need time for yourself, our staffed nursery is always available for your baby.

How do I know my baby will be safe?
Norwood Hospital’s Small Miracles Maternity Unit uses a state-of-the-art infant security system to ensure your baby’s safety.  Also, everyone who cares for you and your baby wears a hospital identification badge that includes their photo.

Will someone help me with breastfeeding?
Our lactation staff is led by our International Board-Certified Consultant (IBCLC). The IBCLC works in conjunction with 14 lactation counselors (CLCs) and our highly-trained maternity nursing staff. New moms have round-the-clock access to a member of the lactation team throughout their hospital stay. We provide support after patients leave the hospital and offer one-on-one consultation by appointment.

Lactation services include:

  • Prenatal breastfeeding classes and support
  • Postpartum breastfeeding education and support
  • Lactation rounds by a board-certified lactation consultant for patients during their stay
  • Nursery education and support
  • Private outpatient consultation appointments
  • Telephone consultations
  • Collaboration with community WIC offices
  • Breast pump rental or purchase

For more information or to schedule an outpatient consult appointment, contact lactation services at 781-278-6413.

How do I obtain a birth certificate and social security number for my baby?
During your stay you will be asked to complete the forms required by the state for your baby’s birth certificate, social security number and paternity. The birth certificate, issued by the Commonwealth of Massachusetts, will be mailed to you at a later date. It usually requires four to six weeks to process birth certificates and social security numbers. Click here to learn more information about the birth certificate process.

Where is the cafeteria located?
Our cafeteria, located in the basement of the Lorusso Building, is open to visitors for lunch and dinner during the week with modified hours on weekends. We serve a variety of foods from our deli bar, salad bar, grill and homemade hot meal station. Vending machines are located in the cafeteria and offer beverages, snacks, sandwiches and salads.

There is also the hospital’s coffee shop, located off the main hall in the Draper Building. The coffee shop is open Monday through Friday for sandwiches, soups, salads, light snacks and beverages.

Do you have a gift shop?
The hospital’s gift shop, located on the main floor of the Draper Building, offers a wide variety of items, including magazines, fresh flowers, lotions, candy and gift items for all ages. We also offer breast pumps. Gift shop hours are Monday through Friday, 9 a.m. to 6 p.m.

What happens when I go home?
In anticipation of going home, your obstetrician or midwife will review the discharge plan.  You and your newborn may be eligible for a home nurse visit after discharge.  Please inquire about this option.




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